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Customer Service Representative

Vertex Communication

Posted May 16, 2026 79 views

PKR. 30,000 - 30,000/Month

🚀 We’re Hiring – Customer Service Representative (CSR) | Night Shift | Lahore

Company: Vertex Communications

📍 Location: DHA Phase 8, Broadway Commercial, Lahore, Pakistan

🕘 Shift Timing: 9:30 PM – 6:00 AM (Night Shift)

💼 Job Type: Full-Time (On-Site)

Vertex Communications is looking for enthusiastic and professional Customer Service Representatives to join our growing team for a Canadian client campaign. If you have strong communication skills and a customer-first mindset, we would love to hear from you.

💰 Compensation Package:

• Fresh Candidates: PKR 25,000 – 30,000/month

• Experienced Candidates: Salary based on experience

• Performance-based Incentives

• Per Sale Commission

• Bonuses on targets

📌 Key Responsibilities:

• Handle semi-inbound customer calls professionally

• Assist customers with inquiries and service requests

• Follow communication scripts and guidelines

• Maintain high customer satisfaction standards

• Accurately record customer interactions

• Achieve individual and team performance goals

🎯 Requirements:

• Strong English communication skills (spoken & written)

• Basic computer literacy

• Confident and professional attitude

• Minimum education: Matric / Intermediate

• Call center experience is a plus (not mandatory)

🌟 What We Offer:

• Professional and supportive work environment

• Training and skill development

• Career growth opportunities

• Performance-based rewards system

Responsibilities

Manage and supervise a team of 10 customer service representatives to ensure consistent and excellent service.
Handle customer inquiries through various communication channels, ensuring accurate and timely resolutions.
Use customer relationship management tools to track and maintain customer interactions and feedback.
Coach and mentor team members to improve their skills, enhance performance, and meet service standards.
Utilize effective call handling techniques to efficiently address and resolve customer issues.
Employ active listening skills to understand customer concerns and provide appropriate solutions.
Multitask efficiently by managing multiple customer requests and administrative duties simultaneously.
Collaborate with other departments to resolve complex customer problems and improve service processes.
Monitor team performance metrics and report on service outcomes to company leadership.
Maintain a professional and positive attitude while representing Vertex Communication in all customer interactions.