What we are looking for in the applicant are below:
- Excellent written and verbal communication skills in the English language.
- Ability to influence conversations positively.
- Willing to answer customer calls during off time.
- Ability to work in a team and/or independently.
- Ability to multitask and meet specific goals set by supervisors and management.
- Ability to troubleshoot basic web hosting and technical procedures as needed.
- Experience with a web hosting control panel.
- Experience with Plesk and cPanel preferred.
- Experience with Microsoft server exchange is a plus, but not required.
- Knowledge of FTP, DNS and mail are preferred.
Most Important: Ability to follow new leads via phone and emails effectively.
The essential functions of the job are to sit for long periods of time, use a keyboard for long periods of time, view a monitor for long periods of time, and communicate with customers over the phone for long periods of time. Are you able to perform the essential functions for the job you are applying.