Posted Dec 04, 2017
Customer support manager to plan, implement and quality control live chat setup for international clients.
Hiring , training and retaining best talent pool.
Build quality control mechanisms to ensure best possible chat support for customers.
Ensure perfect english usage , grammar and punctuation.
Ensure that customer queries are answered logically and in-depth
Specific Tasks
- Hiring, training and mentoring candidates for online chat based customer support
- Implement highest standards of quality assurance to provide assistance to customers.
- Understan client's businesses and provide customers best solutions for their queries
- Problem solving abilities to address complex customer queries
- Interact with sales team to ensure smooth customer onboarding
Skills
Job Details
pVirtism is a fast growing BPO and technology consulting company . We take pride in a thriving learning culture , experimenting with technology is our favorite part time. At Virtism we don't just do the job- we do it right. And perhaps it is this obsession of doing things right, along with attention to detail that brings customers back to us time and again. We have been delivering quality to our customers and have a proven track record of 6+ years. Our Clients are among the who's who of Global Businesses. We take great pride in our collaborations and partnerships, building lifelong relationships that are mutually beneficial./p
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