Live Chat Support Representative

Virtism Verified

Lahore , Pakistan

Posted Jul 26, 2021 345 views

PKR. 25,000 - 35,000/Month

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Job Description

Live Chat Support Specialist will communicate with the customers for understanding and resolving queries, leaving a wonderful customer experience for future business opportunities. Must have 1-year experience in customer service and sales, the content writing experience is highly preferred.

Responsibilities:

  • Respond efficiently to customer inquiries via the digital live chat/email program with accurate information
  • Finding resolution of customer queries by interacting with the concerned departments and getting back to the customers with solutions
  • Providing information to customers for company products and services
  • Work with management for customer service initiatives and continuous quality improvement.
  • Demonstrate the Company's Core and Growth Values in the performance of all job functions.
  • Meeting all operational targets and customer service/experience related KPIs
  • Must have 1-year experience in customer service, the content writing experience is highly preferred.

Requirements:

  • Intermediate/A Levels/Graduation preferably.
  • 1 to 4 years experience in customer service, the content writing experience is highly preferred.
  • Excellent written English communication and interpersonal skills
  • Knowledge of performance evaluation procedures.
  • Good analytical skills in reading and listening.
  • Handle multiple projects simultaneously within established time constraints
  • Proficient computer skills including experience with Microsoft Office Suite.
  • Must have 1-year experience in customer service, the content writing experience is highly preferred.

Job Details

Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Gender:
No Preference
Minimum Education:
Intermediate/A-Level
Career Level:
Entry Level
Minimum Experience:
1 Year
Apply Before:
Aug 27, 2021
Posting Date:
Jul 26, 2021
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Virtism

Information Technology · 11-50 employees - Lahore

pVirtism is a fast growing BPO and technology consulting company . We take pride in a thriving learning culture , experimenting with technology is our favorite part time. At Virtism we don't just do the job- we do it right. And perhaps it is this obsession of doing things right, along with atten ...Read More

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