Quality Assurance Executive

Virtism Verified

Lahore , Pakistan

Posted Oct 08, 2020 139 views Report Job

PKR. 40,000 - 60,000/Month

Apply For This Job


Job Description

We are hiring a Customer Service Quality Assurance Executive. The primary goal will be maintaining a high and consistent level of support quality across the team.

It will assume your responsibility that, regardless of the agent approached or the support channel used, customers always get similarly excellent treatment.


  • Maintain and develop internal support and call center quality standards.
  • Review a subset of support agents’ conversations.
  • Assess support interactions based on internal standards.
  • Accompany evaluations with meaningful and constructive feedback.
  • Discuss and explain feedback in regular meetings.
  • Analyze all customer service metrics (e.g., FRT, ART, Knowledge, Understanding, Grammar, etc.) and how the support team’s performance affects those KPIs.
  • Assist QA manager in how to improve agents performance with specific instructions and constant support.
  • Participate in calibration sessions to maintain consistency in internal evaluations.
  • Positively contribute to team culture.


  • Experience in the customer service space.
  • Proven track record of analytical skills.
  • Hands-on expertise in quality assurance.
  • Great people skills and ability to communicate (negative) feedback.
  • Problem-solving capabilities to create meaningful strategies to improve support quality.

Job Details

Functional Area:
Total Positions:
2 Posts
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Johar Town, Lahore, Pakistan
No Preference
Minimum Education:
Career Level:
Entry Level
Minimum Experience:
5 Years
Apply Before:
Nov 09, 2020
Posting Date:
Oct 08, 2020
Show fewer details Read full job description

What is your Competitive Advantage?

Get quick competitive analysis and professional insights about yourself
Talk to our expert team of counsellors to improve your CV!
Try Rozee Premium


Information Technology · 11-50 employees - Lahore

pVirtism is a fast growing BPO and technology consulting company . We take pride in a thriving learning culture , experimenting with technology is our favorite part time. At Virtism we don't just do the job- we do it right. And perhaps it is this obsession of doing things right, along with atten ...Read More

Similar Job Titles

QA / Test Automation Engineer

Clipsource Pakistan LLC, Lahore, Pakistan
Posted Oct 05, 2020

Software Quality Assurance Engineer

Immentia SMC-Private Ltd, Islamabad, Pakistan
Posted Oct 23, 2020

Software Quality Assurance Engineer

Shayan Solutions, Lahore, Pakistan
Posted Oct 07, 2020
View All