Visa Centre having office in Lahore, Islamabad, Faisalabad requires experienced Call Centre Agents.
Females should have 2-3 years of experience in the same field, fluent in English with excellent inter-personal communication skills.
Good Salary Package
Office timings 10 am to 6pm
Fluent English,English Fluency, Excellent communications skills,
Microsoft Office Suite, Selling Skills, Microsoft Excel, computer knowledge, Good Telephone Manners,
EDUCATION AND SKILLS NEEDED
· Minimum Bachelor’s degree or equivalent At least (2-3) years of experience
· Must have knowledge related to Google/Facebook/LinkedIn/Twitter marketing.
· Ability to perform research, analyzes websites, document changes,
· Ability to compile and analyze search data and metrics and make decisions regarding campaign direction
· Excellent Microsoft Office skills Strong oral and written communication skills
· Strong Sales skills and ability to convince people. Sales and Marketing skills will be a distinct advantage.
· Effective communication and presentation skills
· Strong organizational, administrative and planning skills
· Excellent spread sheet (MS Excel) and data analysis skills
· Excellent interpersonal and team skills
· Can work to achieve targets set by company & can communicate effectively
· Should have working knowledge of Computers and MS Office.
· Should be Internet and Social Media Savvy.
· Good communication (oral and written) and analytical skills
· Strong customer orientation
· The selected candidate will be responsible for the following:
· - Daily operations and smooth functioning of the branch.
· - Driving quarterly targets through the team.
· - Work in coordination with Manager.
· - Contribute in marketing strategy.
· The successful candidate will be offered training and development with domestic and international travelling opportunities.
· Handle escalated calls when required and take care of difficult scenarios when necessary.
· Managing large amounts of outbound calls in a timely manner.
· Build sustainable relationships and engage customers.
· Keep records of all conversations in our call center database in a comprehensible way
· Strong phone and verbal communication skills along with active listening
· Should be excellent in English Language ( Writing, Speaking, Listing and Reading)
· 2 years of relevant work experience
· Ability to counsel students and convert walk-ins / leads in to admissions.
· Regular follow-up with clients.
· Maintaining Database on Daily Basis. Maintaining files and records with effective filing systems
· Obtains client information by answering telephone calls; interviewing clients; verifying information.
· Previous experience of working in similar capacity at Organization will be preferred