VisionX is a fast-growing machine vision product company headquartered in New York City with a unique mission to build innovative machine vision systems and products that enhance human productivity. Our business operating model is backed by our ‘mindset’ principles that serve as a guiding framework to work each day relentlessly towards our purpose of becoming the most desirable innovation company in the world by future-proofing humanity, businesses, and society.
VisionX between its HQ1 at New York City and HQ2 at Islamabad continues to develop and deploy digital products across the globe for many renowned brands and Fortune 500. We place people outside their comfort zones and develop a new mindset so they can live a self-aware life and realize their potential. VisionX leadership strongly believes in giving back and activating digital health initiatives through its Corporate Social Responsibility initiative – Sehr Foundation.
We are looking for a Customer Support Associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. The Customer Support Associate will ensure excellent service standards, respond efficiently to customer enquiries, and maintain high customer satisfaction. The ideal candidate will take a proactive approach towards resolving issues, conducting online troubleshooting, and providing team support to ensure smooth delivery of services to the customer.
To ensure success in this position you should have the ability to maintain sound knowledge of products and services and be an effective communicator. The ideal candidates are detail-oriented, motivated and have excellent people skills.
You are smart, energetic, assertive, likable, and excellent at communication at all levels. You understand people, culture, and technology. You are a hustler. Passionate about being a difference-maker for others. Love startup culture. Open to rolling-up your sleeves and work at all the levels. Go above and beyond to make things happen. Own your work and ready to live by VisionX Mindset Principles.
· Resolving phone and email customer inquiries
· Processing and logging incoming calls
· Identifying customer needs
· Forwarding and escalating inquiries to relevant stakeholders and departments
· Contacting customers to give them accurate feedback on the progress of their inquiries
· Providing outstanding customer service
· Updating customer information as required
· Maintaining confidentiality of information and making sure the team is GDPR compliant
What You Need
· Bachelor’s in business administration or Mass Communication
· 0 to 2 years of customer service experience, preferably in a SaaS based environment
· Outstanding communication skills, both verbal and written
· Strong people skills and ability to build good customer relations
· Good communication and writing skills
· Ability to work rotatory shifts as per company’s requirement
· Ability to quickly grasp the workings of our product(s)
· Good at PowerPoint and Microsoft Excel
We live each day through the VisionX Mindset principles. We expect you to read, understand, and come prepared to talk about the execution of the similar tenets at your previous job or in your daily life:
1. We are customer obsessed
2. We are optimistic
3. We dive deep
4. We do more with less
5. We seek to understand
6. We are self-aware
7. We take ownership
8. We respect each other
9. We win as a team
10. We give back to our community
Why choose us
We live and breathe cutting-edge technology. We believe in delivering client value through our work. We build products that are not good or great, but outstanding. Our global network of industry experts and mentors helps shape our growth and future. Our leadership team has extensive technology, retail, and consulting experience with world-renowned brands. We have got all it takes to build an enterprise of the future.
You deliver! We will make your stay and journey with us worthwhile.
We are an equal opportunity employer, and we value diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other legally protected status.