Posted May 16, 2026 519 views
In this role, the Intern Maintenance Engineer will be responsible for providing technical support and repair services for mobile devices, maintaining detailed records of work performed, and assisting in the identification of recurring technical problems to enhance service quality. The position demands effective collaboration with service consultants and various internal teams to ensure efficient service delivery and customer satisfaction. While this entry-level role does not include team management responsibilities, it requires strong interpersonal skills and the ability to contribute positively to a multi-disciplinary team focused on continuous process improvement and customer care.
Responsibilities
- Receive mobile devices from customers or distributors for repair and maintenance, ensuring proper handling and documentation.
- Diagnose and troubleshoot technical faults in mobile phones under the supervision of senior maintenance engineers.
- Study and apply technical manuals, product specifications, and documentation to improve repair accuracy and efficiency.
- Communicate professionally with customers to provide timely updates on repair status and technical resolutions.
- Respond promptly to customer inquiries and concerns related to maintenance and service activities.
- Maintain comprehensive and accurate records of all repair services performed to support quality control and reporting.
- Assist in identifying recurring technical issues and contribute feedback to the engineering team to support continuous improvement.
- Support service consultants during high-demand periods or absences to maintain uninterrupted customer service.
- Collaborate effectively with internal departments to enhance service quality, operational efficiency, and process optimization.
- Perform additional duties assigned by management to contribute to overall service operations and team goals.
Requirements:
- B.S Electrical Engineering Fresh graduates or students enrolled in 4th semester and above can also apply
Vivo Pakistan
vivo is a technology company that creates great products based on a design-driven value, with smart devices and intelligent services as its core. The company aims to build a bridge between humans and the digital world. Through unique creativity, vivo provides users with an increasingly convenient mobile and digital life. Following the company's core values, which include Benfen,* user-orientation, design-driven value, continuous learning, and team spirit, vivo has implemented a sustainable development strategy with the vision of developing into a healthier, more sustainable world-class corporation. While bringing together and developing the best local talents to deliver excellence, vivo is supported by a network of R&D centers in Shenzhen, Dongguan, Nanjing, Beijing, Hangzhou, Shanghai, and Xi'an, focusing on the development of state-of-the-art consumer technologies, including 5G, artificial intelligence, industrial design, imaging system and other up-and-coming technologies. vivo has also set up an intelligent manufacturing network (including those authorized by vivo), with an annual production capacity of nearly 200 million smartphones. As of now, vivo has branched out its sales network across more than 60 countries and regions and is loved by more than 400 million users worldwide. *"Benfen" is a term describing the attitude on doing the right things and doing things right – which is the ideal description of vivo's mission to create value for society.
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