Chat Support Representative

Vizz Web Solutions Unverified

Rawalpindi , Pakistan

Posted May 03, 2018 200 views

PKR. 20,000 - 25,000/Month

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Job Description

Vizz Web Solutions is hiring new support staff for the company.  We are looking for logical, hard worker, responsible and dedicated person who can work from 1 pm to 10 pm. We will provide candidate training for our running system so he would be responsible to:

  • Maintaining a positive, empathetic and professional attitude toward customers at all times - Chat via Skype
  • Respond promptly to tickets and customers inquiries
  • Communicating with customers through our ticket system
  • Keeping records of customer interactions, transactions, comments and complaints
  • Acknowledging and resolving customer complaints
  • Providing feedback on the efficiency of the customer service process
  • Manage Skype chats and should be responsive to all customer’s concerns
  • Keep track of all chats and should interact with the team
  • Follow up with team and customers
  • Able to handle and resolve customer’s concern timely
  • Trace issues and provide best possible solutions to customers

Requirements:

  • Strong communications skills
  • Excellent organizational skills
  • Ability to quickly establish good working relationships with clients
  • A logical mind (Sharp candidate)
  • Enthusiasm for continual learning
  • Up-to-date knowledge of the latest IT and software trends

Job Details

Total Positions:
1 Post
Job Shift:
Second Shift (Afternoon)
Job Type:
Full Time/Permanent
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Entry Level
Minimum Experience:
Less than 1 Year
Apply Before:
Jun 03, 2018
Posting Date:
May 03, 2018
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Vizz Web Solutions

Information Technology · 11-50 employees - Rawalpindi

Vizz Web Solutions is a web development company that provides effective solutions in web designing and software development. We work with a wide range of clients in our endeavor to provide them cost effective and profitable solutions. We specialize in WordPress, Druple, Magento and Custom PHP applic ...Read More