Posted Mar 17, 2021 13 views
You will be responsible for supporting our customers. The successful candidate will have an effective verbal and written communication and helping customers on a large scale over Live Chat, email & Phone. You will work closely with our Sales, Success & services team to become the support specialist for thousands of new and existing end users.
Responsibilities
- Use your knowledge and soft skills to diligently comprehend and diagnose customers’ needs.
- Engage in customer success and customer advocacy.
- As a subject matter expert, you are required to monitor, prioritize and respond appropriately to all support requests received
- Communicate clearly and effectively with customers via phone, email, and chat
- Manage customer escalations in accordance with agreed SLAs and support agreements
- Maintain a high level of customer engagement and satisfaction
- Use a variety of instructional methods to ensure maximum delivery effectiveness
- Work with customers to understand their needs and recommend training
- Adapt to/learn new Humanity enhancements quickly to include in training resources
REQUIREMENTS
- Prior experience with business to business support and / or client management
- Clear and concise communicator, both oral and written. Native English accent required
- Excellent judgment skills with the ability to evaluate the situation and provide immediate solutions.
- Ability to absorb pressure and to work in a cross functional environment
- Ability to build rapport and trust with clients
- Attention to detail and passionate
- Collaborative team player
- Ability to prioritize, multitask and manage time effectively
- Positive outlook and “can do attitude”
- Technically skilled, i.e. able to comprehend hardware.
Skills
Job Details
Vizz Web Solutions
Vizz Web Solutions is a web development company that provides effective solutions in web designing and software development. We work with a wide range of clients in our endeavor to provide them cost effective and profitable solutions. We specialize in WordPress, Druple, Magento and Custom PHP applications. Area of expertise includes developing of: - complex WordPress projects, - responsive WordPress themes, - WordPress with e-commerce, - WordPress plugins, (plugin development and customization) - moving existing site to WordPress CMS, - creating themes with provided design, - WordPress for property (real estate), - adding WP blog to existing site - APIs, - Social media Integration - Crawlers, Data scraping - Website speed optimization, code optimization - Custom development of Galleries - Custom applications, social websites, real estate websites - Custom web designing - Interactive interfaces
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