Customer Service Representative

VoicePlus Services Verified

Islamabad , Pakistan

Posted Jan 07, 2020 137 views Report Job

PKR. 30,000 - 45,000/Month

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Job Description

This position is in our Customer Service Delivery Team - Mobile Support and Fixed Support.

In this role, you will be part of a team but also be required to be an independent worker who can manage your own workload.

You will be working in Islamabad office, which is providing customer and technical support to the Australia Parent Company. You will be working directly with Corporate Customers and the Australia Head Office.

Key tasks and responsibilities for Mobile Support:

  • Connecting and Upgrading mobile services.
  • Managing and implementation of adds, move and changes to mobile services.
  • Providing advice to customer on Mobile value-added services, such as International Roaming.
  • Problem-solving connectivity issues with corporate services, including liaison with the Carrier, VoicePlus Account Manager and Customers.
  • Training with Carrier and VoicePlus team.

Key tasks and responsibilities for Fixed Support:

  • Coordinate, validate information and implement telephone system including all carrier's fixed voice and data connection.
  • Coordinate, validate and implement Fixed Professional Services.
  • sourcing, engaging and negotiating subcontractors

The successful candidate will have the below skills and experiences:

  • 3 years + Customer Service
  • Customer Centric Attitude
  • Windows 10 & Database Systems experience
  • Experience in using Queue/ Ticket Management System
  • Attention to details and ability to prioritise.
  • Ability to work alone and in a team environment.
  • Communications
  • Fluent in English
  • Advanced English Writing Skills
  • Ability to communicate via phone, chats, and skype for business.

Job Details

Total Positions:
2 Posts
Job Shift:
First Shift (Day)
Job Type:
Job Location:
No Preference
Minimum Education:
Career Level:
Entry Level
Minimum Experience:
2 Years
Apply Before:
Feb 07, 2020
Posting Date:
Jan 07, 2020
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VoicePlus Services

Information Technology · 11-50 employees - Islamabad

Provice IT and Call Centre Export Services Overseas

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