Posted Jun 07, 2018 59 views
- Work with the business to build dialer services and provide dialer coverage.
- Administer daily operations of the system, which include, but are not limited to: monitoring and analysing inbound queues as well as outbound campaigns.
- Generate and distribute dialler reports.
- Troubleshoot technical issues and serve as technical liaison between the IT department and Sales.
- Maintain daily checklists to ensure all processes are completed effectively and efficiently.
- System maintenance and troubleshooting.
- Monitor campaign effectiveness, including Contact Rate and conversion
- Provide ad hoc performance analysis and recommendations as requested by Sales Management.
- Set up new campaigns as required by the business.
- Maintain up to date Skills Based Routing Rules.
Skills
Job Details
VoIPMEN is the name given to members of talented professionals. Our team members belong to diverse back grounds and we provide high quality services in almost all areas of web and software development. We provide services in *Asterisk, IVR, SysMaster, Voice Master, DTL Billing and VoIP Switch etc. VoIPMENs mission is to provide a comprehensive range of back office solutions to companies locally and internationally. VoIPMEN plan, deploy and manage telecom networks covering project management, operational support, customer care management, systems integration, value added service platforms and competence solutions. Provide a timely and cost effective range of quality services to our customers designed for their specific needs. We endeavor for perfection and settle for nothing less than excellence. This is impressed upon all our employees with emphasis on professionalism, candor and uprightness. These traits are non-negotiable. We maintain high veracity in all that we do, with decisions and actions reflecting the highest ethical and professional standards.
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