Senior Support Representative

VTExperts Inc. Unverified

Lahore , Pakistan

Posted Dec 30, 2020 122 views Report Job

PKR. 70,000 - 80,000/Month

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Job Description

  • Respond to the customer inquiries via various digital channels e.g. live chat, mail, video & audio calls etc.
  • Quick response rate (client query should be solved within 24 hours)
  • Every issue will be communicated in form of tickets and tasks
  • Need a semi-technical I.T professional (not necessarily a coder, but have good enough command on databases, server hosting, MySQL, MariaDB & PHP)
  • Provide solutions to the customer’s queries via contacting with the various different department e.g. sales, development team etc
  • Clients may need to have a remote session with one of our representatives (it is obligatory for our representative to adjust himself/herself according to the clients availability)
  • Explaining company’s products and services to the customers
  • Meeting operational targets
  • Providing smooth and quality customer experience
  • Work with management in improving and implementing innovative customer care strategies

Job Details

Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
Jan 31, 2021
Posting Date:
Dec 30, 2020
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VTExperts Inc.

Information Technology · 11-50 employees - Lahore

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