Posted May 03, 2018 5 views
Responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, billing, cancellations and other queries:
- Act as a company word of mouth.
- Greet customers warmly and assertion problem or reason for calling.
- Resolve customer complaints via phone or e-mail and later up-sell opportunity.
- Use telephone line and e-mails to reach out to customers and verify account information.
- Assist with placement of orders, refunds or exchanges.
- Advise on Company information.
- Suggest solutions when a product malfunctions and assist accordingly.
- Attempts to persuade customer to reconsider cancelation.
- Work with customer service manager to ensure proper customer service is being delivered.
Job Details
Wangard International SMC Pvt Ltd
pWangard International is specialized in offering Business Automation Solutions that will enable you to handle complex business operations. It will let you to response more quickly and efficiently to changing business factors that eventually reduce total cost of day to day operations. Wangard International successfully provides you solutions that integrate across your business thus allowing you to manage your business efficiently and ensure maximum productivity. We feel pride in offering you CRM application, marketing solutions, automation application, management applications, etc. We help you to serve your customers in the most efficient way and respond to your employee needs that ultimately results in improved business performance and informed business decision-making./p..
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