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Job Description

Be the part of winning team by joining as OPs & CS Executive. This is highly challenging position that required excellent operational controls, team leading skills, team controls, understanding of courier operations or related industry experience.

 

JOB DESCRIPTION: 

  • Oversee day to day operation task such as pickup & deliveries.
  • Assigning orders to concerned couriers
  • Ensuring timely pickups of E-commerce shipments from customers
  • Maintaining excellent relationship with customers at all times.
  • Debrief orders which are not delivered & seek advice from customers
  • Liaison with couriers during the day for their issues.
  • Customer service is extremely important and in the role of Operations Manager, it will be your job to ensure service levels are maintained and customer satisfaction achieved.
  • Ensuring early morning availability of couriers/riders.
  • Morning briefing to couriers for daily operations plan.
  • Receiving shipments in evening and sort them area wise.
  • Manifestation of shipments as per route/ courier.
  • Ensuring timely delivery of return shipments.

KNOWLEDGE, SKILLS & ABILITIES

  • Should Computer friendly.
  • Able to use excel proficiently
  • Should have basic understanding of ERPs
  • Able to listen, read, understand and perform assigned duties.
  • Honest, hardworking and dedicated.
  • Ability to maintain effective working relationships with other employees.

EDUCATION

  • Minimum Education: Business Graduate (BBA) / (MBA)

EXPERIENCE

  • Minimum Experience: at least 1 year of experience in courier industry shall be preferred. However operation role in any industry with good exposure shall work.

Job Details

Total Positions:
5 Posts
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Job Location:
Gender:
No Preference
Age:
20 - 35 Years
Minimum Education:
Bachelors
Degree Title:
BBA, B.COM, MBA, BS
Career Level:
Entry Level
Experience:
1 Year - 5 Years
Apply Before:
Jun 06, 2018
Posting Date:
May 06, 2018
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