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Job Description

Job Title:  Manager Programme Quality

Date:  10th January 2020

Grade:  F

Department:  Programme Quality

Reports to (title):  Country Director  

Location:  Islamabad - Pakistan

Direct Reports (titles):  M&E Coordinator (s)

Travel: In WaterAid Pakistan interventions areas and internally when required

Clean water, decent toilets and hygiene are three essentials that help people lead dignified and healthy lives. They should be normal for everyone, but for millions of people they are not. We are determined to make clean water, decent toilets and good hygiene a normal part of everyday life for everyone, everywhere within a generation.

Role of position in the organisation: 

This is a senior management role specifically looking after the Programme Quality (PQ) function at the Country Programme (CP) level. The Manager Programme Quality will be responsible for leading programme planning, programme monitoring, evaluation, reporting and programme performance reflections processes to ensure high quality programming as per programme quality standards of WaterAid. 

Reporting line: This is a regular CP position and will report to the Country Director.

Key working relationships:

Internal: Country Director (CD), Senior Management Team (SMT) and programme staff of WaterAid Pakistan and relevant colleagues in WA South Asia Region and UK teams.

External: Partners, consultants, auditors, sector stakeholders and other NGOs.

Purpose of Role

The purpose of the job is to lead planning, M&E and reporting related functions as per programme quality standards of WaterAid. The position will also lead in assessing new partnerships in close coordination with the programme teams and ensuring effective implementation of Planning, Monitoring, Evaluation and Reporting (PMER) Core Procedures.  The overall objective of the role is to develop a strong culture and practice of transparency and accountability for achieving high quality programme results. 


1.    Planning, Monitoring, Evaluation and Reporting

  • Review and update monitoring and evaluation system for enhancing programme quality as per the laid-out standards
  • Undertake regular monitoring of the projects according to the M&E system and ensure sharing of evidence-based M&E reports with wider teams 
  • Design and execute post implementation monitoring studies (PIMS) to assess functionality and effectiveness of WA interventions in retrospective terms
  • Ensure implementation of an effective ‘community feedback mechanism’ for documenting and addressing community feedback on WA’s work
  • Regularly maintain an online dashboard-based monitoring of programme progress as a snapshot of the ongoing work for programme team to take quick actions wherever required
  • Lead on developing ToRs and managing baselines, midterm reviews and end-line evaluations for various projects as per donor requirements.
  • Lead periodic program performance reflections (PPRs) in collaboration with programme teams as per PMER core procedures.
  • Lead in the planning and reporting processes such as Country Programme Strategy, Country Program Business Plan (CPBP) in accordance with the guidelines of PMER Core Procedures
  • Lead in developing Six Monthly Report and Annual Report effectively collaborating with wider program team
  • Review programme and project plans for improving their quality aligned with WAP CP Strategy. 
  • Facilitate program teams to promote strategic thinking in the areas of programme development and effectiveness in accordance with the strategic cycle of PMER. 
  • Contribute to developing stronger collaboration (country, regional and global) with other WaterAid stakeholders regarding Programme Quality.

2.    Partnerships and donor compliances

  • Play lead role in the selection of implementing partners for the country programme in coordination with programme teams.
  • Maintain database of potential organisations working on relevant themes and in various geographical areas of the country for any future partnerships.
  • Facilitate program, finance and business development colleagues in addressing specific donor compliances in all aspects of programme quality.

3.   People Management and Personal Development 

  • Supervise team by timely setting clear and SMART objectives, having regular one-on-one meetings and midterm and annual performance reviews. 
  • Playing a proactive role in managing the team using various people management guidelines and tools.
  • Proactively taking charge of the personal and professional development of self and the team according to WA’s global guidelines on people and organisational development. 
  • Maintain a fair work life balance for self and the team.

Person Specification


  • Post-graduate / Masters’ degree in,  development studies and/ or social sciences from a reputed university.
  • Advanced degree/diploma in Planning, Monitoring and Evaluation and Research.
  • Demonstrated knowledge on WASH sector issues in Pakistan and the mechanisms to address quality of WASH interventions vis-a-vis SDG 6 standards


  • Minimum 10 years’ of experience in the field of programme quality including (but not limited to) planning, monitoring, evaluation and reporting processes
  • At least 05 years of experience in senior management position.
  • Experience in monitoring, evaluation and reporting of WASH related programmes/ projects.

Knowledge & skills

  • Excellent grasp on the use of Theory of Change (ToC), LFA and other contemporary planning tools.
  • Practical knowledge of participatory monitoring and evaluation techniques
  • Experience of developing M&E systems with use of IT and managing efficient databases
  • High quality written/ verbal communication skills including exceptional report writing skills
  • Self-motivated person able to work without close supervision
  • Able to work effectively in a diverse team environment 
  • Good analytical skills and stable/calm demeanour.

WaterAid is committed to ensuring that wherever we work in the world there is no tolerance for the abuse of power, privilege or trust. WaterAid reinforces a culture of zero tolerance towards any form of inappropriate behaviour, abuse, harassment, or exploitation of any kind. The safeguarding of our beneficiaries, staff, volunteers and anyone working on our behalf, is our top priority, and we take our responsibilities extremely seriously. All staff and volunteers are required to share in this commitment through our Global Code of Conduct. We will conduct the most appropriate preemployment references and checks to ensure high standards are maintained. 

WaterAid is an equal opportunity, disability-confident employer and committed to achieving the highest standards of diversity, fairness and equality.

Job Details

Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Job Location:
No Preference
Minimum Education:
Career Level:
Department Head
Minimum Experience:
10 Years
Apply Before:
Jan 26, 2020
Posting Date:
Jan 10, 2020
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N.G.O./Social Services · 11-50 employees - Islamabad

WaterAid is an international not-for-profit, determined to make clean water, decent toilets and good hygiene normal for everyone, everywhere within a generation. Since we started in 2006 in Pakistan, we’ve remained resolutely focused on tackling these three essentials that transform people’s live ...Read More