We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Meet personal/team qualitative and quantitative targets

Requirements and skills

  • Previous experience in a customer support role
  • Track record of over-achieving quota
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively

Job Details

Industry:
Total Positions:
2 Posts
Job Shift:
First Shift (Day)
Job Type:
Job Location:
New Muslim Town, Lahore, Pakistan
Gender:
No Preference
Education:
Intermediate/A-Level only
Career Level:
Experienced Professional
Experience:
1 Year - 2 Years
Apply Before:
Mar 21, 2023
Posting Date:
Feb 21, 2023

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Call Center · 11-50 employees - Lahore

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