• Manage Team, deliverable and constantly work to improve KPI's.Responsible to run smooth day to day shift and its related operations.
  • Manage floor, adherence to set SOPs and defined policies with a SLA driven approach.Work on Team motivation and bonding.
  • Responsible for the implementation of processes set by the management /Clients.
  • Share and analyze reports to provide complete operational visibility.
  • Coordinate with Asst Manager/Manager to evaluate tasks and ensure implementation through constant monitoring
  • Make recommendations and share feed back improvise if needed in the existing processes.
  • Participate in coaching, reviews and training assessments of shift personnel in conjunction with site manager for constant improvement.
  • Work closely with management to achieve team and department goals
  • Handle escalated calls when required and take care of difficult scenarios when necessary
  • Function as Client Services Representative when needed
  • Create and foster a positive, successful, and professional work environment where employees choose to work and achieve their goals
  • Build solid productive relationships with all levels of leadership and support teams
  • Resolve operational and interdepartmental problems quickly
  • Coordinate with support deptartment For successful delivery of assigned tasks.
  • Training new hires on product knowledge.
  • Any task assigned by the management
  • Responsible for information security tasks within own work scope.

Competencies:

  • Strong customer orientation.
  • Motivation and ambition to excel.
  • Drive to learn and grow.

Job Details

Total Positions:
1 Post
Job Shift:
Third Shift (Night)
Job Type:
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Experience:
3 Years - 5 Years
Apply Before:
Jul 02, 2023
Posting Date:
Jun 01, 2023

Weboryx

Information Technology · 11-50 employees - Rawalpindi

We build website's that work. That's all. No limitations, no design, no frills. We only use the best technologies and practices to deliver the best possible results in the quickest time possible. we'd love nothing more than to push your boundaries with our innovative website development services and create something different, something innovative, something captivating for you!.

What is your Competitive Advantage?

Get quick competitive analysis and professional insights about yourself
Talk to our expert team of counsellors to improve your CV!
Try Rozee Premium
I found a job on Rozee!