Posted Jun 02, 2023 114 views
We are looking for a dynamic Team Lead for our call center operations in Night Shift.
The resource should have a proven work experience of 4-6 years in a Team Lead role in call center /BPO operation . (FE Campaign)
- Responsible for the team monthly targets and ensure target achievement on a regular basis.
- Responsible for developing the implementation approach and managing the impact on all business areas.
- Responsible for the fulfillment of KPIs.Also deliver month targets to associates.
- Responsible for all aspects of the project from business analysis to plan management and stakeholder engagement and risk management.
- Managed the analysis and implementation of projects. Strategic analysis undertaken and delivered to inform, manage and drive stakeholder expectations.
REQUIREMENTS:
- Proven work experience as a Team Manager Should posses excellent communication and leadership skills
- Experience of managing Teams of more then 50 peoples
- Adequate knowledge of organizational effectiveness and operations management
- Ability to effectively communicate with all levels of the organization
- Leadership and organizational skills with people management skill
- Competitive salary package will be offered to the right candidate.
- FE Campaign experience is must
This will be a night shift and 5 days job(Monday-Friday) with lucrative monthly incentive.
Job Details
Work Environment
Supervisor’s gender:
Percentage of female coworkers:
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