Posted Feb 22, 2021 8 views
- Emaan Travel is an experienced travel management company, helping people and companies travel smart and achieve more.
- With offices in Leeds, UK and Islamabad Pakistan, we work with you to manage all elements of your travel in an efficient, cost effective and ethical manner.
- We are committed to providing a professional service to our customers, ensuring they benefit from our experience, unique style and energy.
- A highly visible, independent and progressive travel agency, we aim to make a difference in everything we do.
Customer Service Representative:
- We are seeking to appoint an enthusiastic and highly motivated Inbound Customer Service & Sales Specialist.
- The ideal candidate loves talking to people and proactively getting sales.
- The Customer Service Agent is responsible for dealing with and properly responding to Flight Tickets, Cargo, Money Transfer and NICOP inquiries by handling inbound calls from our UK customers.
- The Customer Service department operates in our Islamabad Office with rotating shifts, 24/7/365.
Responsibilities:
- Ensures that customer inquiries are dealt with in accordance with the performance and service standards as laid down by Emaan Travel.
- Communicate with customers via phone calls, email and chat
- Provide knowledgeable answers to questions about product, pricing and availability
- Work with internal departments to meet customer's needs
Requirements
- Passionate with Customer Service
- Excellent phone etiquette and excellent verbal, written, and interpersonal English skills
- Must have professional English competence and previous experience of customer services with the UK, USA or any other foreign company will be a Plus.
- Bachelor’s degree any discipline will be an asset.
- Experience in any customer care related position will be considered as an asset
- Advanced computer literacy is required
Candidates with relevant experience are encouraged to apply
Job Details
Website Warehouse Pvt. Ltd.
Website Warehouse helps businesses grow digitally. We take our customers and their investments they have made in their businesses very seriously, We give it our 100% to design unique websites and apps and then develop these products to the utmost professional level using latest technologies.
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