• You will be responsible for answering customer inquiries via phone, email, chat, or other communication channels.
  • You will help customers troubleshoot technical issues with the company's products or services, and escalate issues to appropriate teams when necessary.
  • You will process customer orders, including payment processing.
  • You will be responsible for addressing customer complaints and resolving issues in a timely and satisfactory manner.
  • You will provide customers with information about the company's products and services, including pricing, features, and benefits.
  • You will update customer records with accurate and up-to-date information.
  • You will work closely with other teams, including sales, marketing, and technical support, to ensure customer satisfaction.

Requirements:

  • Excellent communication skills in English, both verbal and written
  • Customer support representatives must have strong problem-solving skills to identify and resolve customer issues quickly and effectively.
  • Customer support representatives should have a basic understanding of technology and the ability to troubleshoot technical issues.

Job Details

Total Positions:
1 Post
Job Shift:
Second Shift (Afternoon)
Job Type:
Job Location:
Westridge, Rawalpindi, Pakistan
Gender:
No Preference
Minimum Education:
Intermediate/A-Level
Career Level:
Entry Level
Minimum Experience:
Less than 1 Year
Apply Before:
Apr 30, 2023
Posting Date:
Mar 29, 2023

WePay Technologies

Telecommunication / ISP · 11-50 employees - Rawalpindi

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