Posted Apr 22, 2021 12 views
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Manage multiple accounts; develop positive working relationships with all customer touch points
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Drive client retention, renewals, upsells and client satisfaction
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Work closely with Associate Account Managers and Ad Operations on day-to-day operational processes including campaign set-up, receipt of creative or tags, trafficking, optimization, troubleshooting and QA
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Work closely with Analytics and Ad Operations to determine root causes for customer success or failure and drive requirements for product or process enhancement and development as needed
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Partner with internal cross-functional teams to understand customer goals and key performance metrics and exceed those goals throughout the campaign
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Leverage technical tools and quantitative data to manage campaigns to success, high customer satisfaction and renewal
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Prepare campaign insights reporting, including analysis and research
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Manage weekly campaign status documents for review
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Work closely with Finance on billing set up and invoicing
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Manage customer activity with CRM tools for maximum efficiency and visibility, with carefully executed follow-up to closure on open issues
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Adhere to established processes and workflows, as it relates to campaign set-up and pixel placement strategy, creative execution (including dynamic creative), ad trafficking, campaign management and any troubleshooting necessary with pixels, creative assets and campaign reporting
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Provide input on new processes and workflows as needed
- Focus on ensuring we maintain superior customer service levels, operational excellence and strategic insight
Skills
Job Details
Wilsden Group
Group of Companies
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