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Job Description

As the Field Service Engineer, you will:

  • Consult with the customers, installation staff and team to determine the hardware, systems, and cabling requirements associated with projects and or customer issues
  • Be on call 24 x 7 x 365 for emergency repairs and/or technical support
  • Evaluate and recommend corrective process plans as well as other services to maintain top quality customer service and expected results
  • Configure, perform problem diagnosis, and recommend solutions for critical issues
  • Install, upgrade, and maintain DC (Direct Current) and AC (Alternating Current) Power systems as needed, including the battery plant
  • Maintain ongoing phone support and customer service objectives
  • Maintain customer relations through issue management
  • Be responsible for data entry and maintenance of critical information systems & tool
  • Orchestrate dispatch of parts and services as needed
  • Be a technical expert on the products and ability to make timely decisions on repair and customer issues
  • Provide support for internal quality information feedback loop
  • Provide user support including problem diagnosis and resolutions in all the above areas
  • Maintain and detail technical documentation including manuals, processes, field service reports, and method of procedures
  • Be responsible for in field repair of systems and/or technical assistance
  • Perform collateral duties as assigned to meet business needs as they relate to EHS (Environmental Health & Safety), Quality, Integrity, etc.

Job Details

Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Job Location:
No Preference
Minimum Education:
Career Level:
Entry Level
Minimum Experience:
1 Year
Apply Before:
Nov 03, 2017
Posting Date:
Oct 04, 2017
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