Posted Oct 10, 2025 210 views
The Customer Service Officer is responsible for providing exceptional customer support by handling inquiries, resolving complaints, and ensuring customer satisfaction. The ideal candidate will act as a bridge between the company and its clients, maintaining positive relationships and ensuring smooth communication across all channels.
Key Responsibilities:
Respond promptly to customer inquiries via phone, email, chat, or in person.
Handle and resolve customer complaints efficiently and professionally.
Provide accurate information regarding products, services, and policies.
Maintain customer records and update account information in the system.
Coordinate with internal departments to resolve customer issues.
Follow up with customers to ensure satisfaction and quality service.
Identify customer needs and recommend appropriate products or services.
Maintain a high level of professionalism and empathy in all interactions.
Prepare reports and feedback to help improve customer service processes.
Skills
Job Details
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