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Posted Oct 16, 2019 1 views
Responsibilities:
- Provide second-line IT investigation and diagnosis.
- Resolve and close incidents and service requests as per help desk procedures and allocated timelines.
- Escalate unresolved incidents and service requests within agreed timescales.
- Log incident and service request details per help desk procedures.
- Communicate with customer regarding incident progress.
- Ensure tickets are always updated until issues are resolved.
- Conduct customer satisfaction callbacks and surveys.
- Complete GET IT training for On-Site Support Analysts.
- Comply with Quality, Health, Safety and Environment policies and IT policies.
- Liaise with customers, other IT support groups and third-party providers when necessary.
- Perform staging of PCs.
- Maintain Global Asset Management database with updates related to the assigned hardware.
- Perform Install, Move, Add and Change tasks.
- Perform hardware and software maintenance and support.
- Participate in IT team and follow up on objectives and key performance objectives. Troubleshoot and resolve PC incidents and VIP requests. Liaise with third-party suppliers for hardware repair.
- Assist with SISC on IT security issues and virus elimination.
- Assist local Server Team when server maintenance is required.
- Assist in infrastructure setup and renovation project at location including the network devices, Lenel ePACs, CCTV, servers, network equipment/wiring, and A/V and UC Systems. Work with Distributed Services, Systems, Network Support and Event Management teams.Coordinate spare asset inventory.
- Maintain asset management.
- Assist local Network Team when network equipment maintenance is required.
- Present to and educate customers on IT solutions, methods and tools to increase their efficiency.
- Organize and schedule UseIT training in location to match key performance objectives requirements.
- Participate in GeoMarket projects to accomplish common objectives. Participate as a key person in IT Domain structure.
- Supervise suppliers to perform maintenance, IMAC of IT equipment. Identify improvement areas and propose solutions.
- Design and build small applications to automate processes and address a business requirement.
Job Details
Industry:
Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Gender:
No Preference
Minimum Education:
Bachelors
Degree Title:
Minimum bachelor’s degree in Computer Science with specialization in Software Engineering
Career Level:
Experienced Professional
Experience:
2 Years - 4 Years (Experience in relational database and application development, Good knowledge on Agile Software Development Cycle, Familiar with Azure DevOps environment and tools ,Software development experience and knowledge: Sharepoint Online, .NET, Python,)
Apply Before:
Nov 01, 2019
Posting Date:
Oct 16, 2019
World's Leading Technology & Oilfield Company
Chemicals · 11-50 employees - Karachi
Leading Oil & Gas
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