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Posted Nov 11, 2022 226 views
- Attend to inquiries from taxi drivers and customers
- Check for booking errors and omissions (Door number, Flight details etc.)
- Update all bookings according to the information received via email, chat or call
- Sending emails to the customers relating to errors and omissions and updating the bookings against them
- Monitor call queues and assist in answering incoming calls
- Making outbound calls to the drivers and customers when required
- Obtain and confirm the necessary information from the customers regarding their bookings, record all data accurately
- Attend incoming calls and chats and resolve customer queries
- Provide customers with fare estimates over calls, chat and emails
- Make booking over the call, email or chat and guide the customer through different fares and custom bookings
- Always remain calm, manage stress and work under pressure
- Always stay professional under all circumstances
- Work quickly and accurately with the ability to multitask
- Resolve customer complaints via email, chat or call
- Look out for cancelations and refunds
Skills
Job Details
Industry:
Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Location:
Bahria Town Rawalpindi,
Rawalpindi,
Pakistan
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Entry Level
Experience:
Fresh - 1 Year
Apply Before:
Dec 12, 2022
Posting Date:
Nov 11, 2022
WorlFlow Solutions Pvt Ltd
Call Center · 1-10 employees - Rawalpindi
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