Posted Nov 23, 2016 7 views
Position is responsible for the accuracy of the work of the employees under their direction and control, and the quality of service we provide to our clients and customers.
Job Responsibilities:
- Assign and directs the workflow of team members, and coordinates with other functional areas inside and outside the department.
- Maintains quality and quantity standards and provides feedback to the employees.
- Continuously communicates with each team member, promoting and encouraging a positive team atmosphere. Addresses team issues promptly. Maintains a file of documentation for each employee, giving appropriate feedback and counseling when necessary.
- Coaches and coordinates the development of the staff.
- Monitors processes and procedures for efficiency and implement changes.
- Responsible for staffing issues, turnover, hiring of employees.
Qualifications
- Ability to successfully interact with others to accomplish goals and solve problems
- Prior supervisory experience preferred
- College degree or equivalent work experience
- Minimum three years Outbound Supervision or Closer experience
- Excellent communication, organizational, and planning skills
- Ability to manage and coordinate heavy and uneven work loads
- Ability to manage multiple assignments and projects
- Strong analytical and problem solving skills
- Results oriented
Job Details
Wotex Technologies
Wotex Technologies was created with a vision of becoming a leader in business process outsourcing. We are focused on providing customer acquisition, customer services and back office support services to the world’s top companies in Telecommunication, Security, Banking and Retail industries. Through our vastly experienced management and dedicated staff, we ensure reduction in cost, client satisfaction and consolidate ourselves as an Industry Leader. We enable our clients to focus on their core business by outsourcing their acquisition, customer services and back office support services to us. With management of professionals and years of relevant of industry experience, we are able to handle critical challenges that not only allow us to exceed our client’s expectations but also provide them with enhanced quality of service experience. At Wotex, we continue to strive ourselves which have lead us to a growing engagement with industry leaders across the world.
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