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Job Description

Main Job Tasks and Responsibilities

  • deal directly with customers either by telephone, electronically or face to face
  • respond promptly to customer inquiries
  • handle and resolve customer complaints
  • obtain and evaluate all relevant information to handle product and service inquiries
  • provide pricing and delivery information
  • perform customer verifications
  • set up new customer accounts
  • process orders, forms, applications and requests
  • organize workflow to meet customer timeframes
  • direct requests and unresolved issues to the designated resource
  • manage customers' accounts
  • keep records of customer interactions and transactions
  • record details of inquiries, comments and complaints
  • record details of actions taken
  • prepare and distribute customer activity reports
  • maintain customer databases
  • manage administration
  • communicate and coordinate with internal departments
  • follow up on customer interactions
  • provide feedback on the efficiency of the customer service process

 

Education and Experience

  • High school diploma, general education degree or equivalent
  • knowledge of customer service principles and practices
  • knowledge of relevant computer applications
  • ability to type
  • knowledge of administrative procedures
  • numeric, oral and written language applications
  • product knowledge

Job Details

Industry:
Total Positions:
2 Posts
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Job Location:
West Wharf, Karachi, Pakistan
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Entry Level
Experience:
Fresh - 1 Year
Apply Before:
Feb 08, 2018
Posting Date:
Jan 08, 2018
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X-Press Feeders Pakistan

Shipping / Marine · 601-1000 employees - Karachi

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