Please turn on your javascript Customer Service Executives Job, Karachi, X-Press Feeders Pakistan - ROZEE.PK

Apply For This Job

Close
or

Job Description

Main Job Tasks and Responsibilities

  • deal directly with customers either by telephone, electronically or face to face
  • respond promptly to customer inquiries
  • handle and resolve customer complaints
  • obtain and evaluate all relevant information to handle product and service inquiries
  • provide pricing and delivery information
  • perform customer verifications
  • set up new customer accounts
  • process orders, forms, applications and requests
  • organize workflow to meet customer timeframes
  • direct requests and unresolved issues to the designated resource
  • manage customers' accounts
  • keep records of customer interactions and transactions
  • record details of inquiries, comments and complaints
  • record details of actions taken
  • prepare and distribute customer activity reports
  • maintain customer databases
  • manage administration
  • communicate and coordinate with internal departments
  • follow up on customer interactions
  • provide feedback on the efficiency of the customer service process

 

Education and Experience

  • High school diploma, general education degree or equivalent
  • knowledge of customer service principles and practices
  • knowledge of relevant computer applications
  • ability to type
  • knowledge of administrative procedures
  • numeric, oral and written language applications
  • product knowledge

Job Details

Industry:
Total Positions:
2 Posts
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Job Location:
West Wharf, Karachi, Pakistan
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Entry Level
Experience:
Fresh - 1 Year
Apply Before:
Feb 08, 2018
Posting Date:
Jan 08, 2018
Show fewer details Read full job description

What is your Competitive Advantage?

Get quick competitive analysis and professional insights about yourself
Talk to our expert team of counsellors to improve your CV!
Try Rozee Premium

X-Press Feeders Pakistan

Services · 601-1000 employees - Karachi

Similar Job Titles

Customer Service Executives

Network Solutions, Faisalabad, Pakistan
Posted Jan 13, 2018

Customer Service Executives

CrunchPress, Lahore, Pakistan
Posted Jan 12, 2018

Customer Service Executives

Flexsource International, Karachi, Pakistan
Posted Jan 11, 2018

Customer Service Executives

Human Resources Exigence, Karachi, Pakistan
Posted Jan 17, 2018
View All
I found a job on Rozee!
Rozee Career Talks