Customer Support Executive

Xcentric Services. Unverified

Lahore , Pakistan

Posted Jul 30, 2020 70 views Report Job

PKR. 15,000 - 20,000/Month

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Job Description

For our local retail BPO, based in DHA (Lahore), we are looking for a Call Center Agents who will be taking and confirming orders for our retail customers, and guiding them about products and order placement.

Job Responsibilities:

• Attend calls. Open and maintain customer accounts by recording account information.

• Obtains client information by answering telephone calls; interviewing customers; verifying information.

• Should be well aware of CRM.

• Verify customer phone number, shipping address and order.

• Entering client information; confirming pricing.

• Informs clients by explaining procedures; answering questions; providing information.

• Ensures that customers receive the quickest service possible.

• Effectively and properly handle irate customers.

• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.

• Updates job knowledge by studying new product descriptions; participating in educational opportunities.

• Should have complete command on MS office (Especially MS Excel) with Good typing speed.

Qualifications / Skills:

• Verbal communication (English + Urdu)

• Must have outstanding customer service skills.

• Strong interpersonal and active listening skills.

• Must have good computer skills.

• Must be highly detail-oriented and have the ability to effectively multi-task.

• Mush have Data entry skills in CRM.

Education and Experience Requirements:

• Fresh to 1-year customer service experience, especially in Retail or call centre Industry, preferred

• Immediate joining

• Mail your resume and Mention "Customer Support Executive" in mail Subject

• Walk in interviews between 2pm till 7pm, 30th July, 2020

Job Details

Total Positions:
5 Posts
Job Shift:
First Shift (Day)
Job Type:
Job Location:
No Preference
Minimum Education:
Career Level:
Experienced Professional
Minimum Experience:
1 Year
Apply Before:
Aug 31, 2020
Posting Date:
Jul 30, 2020
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Xcentric Services.

Information Technology · 11-50 employees - Lahore

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