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Job Description

At Xtecsoft, we look for employees who like a challenge and can communicate effectively in all situations. As a Call Center Representative, you will be responsible for providing exceptional customer service in a fast-paced work environment. On our team, you’ll have the support to software at work, and the resources to build a career you can be proud of.

What you’ll do on a typical day:

  • Provide assistance by telephone to customers and business partners concerning product & services
  • Diagnose, assess, and resolve problems or issues in a timely manner; communicate with customers when necessary to advise service delays and/or share information necessary to process orders
  • Provide excellent customer service at all times; handle customer complaints and concerns in a professional manner, and obtain customer feedback
  • Complete forms and determine necessary changes for service requested; process changes or cancellations to orders
  • Assist in initiating orders and/or for correcting errors (shortages, wrong services entered, etc.)
  • Assist in monitoring progress of software quality.

What you need to succeed at Xtecsoft:

At a minimum, you’ll need:

  • Diploma or equivalent
  • Proficient with Microsoft Office Suite (Word, Excel, and MS Office), web-based applications, and other business software
  • Ability to work independently under tight deadlines in a rapidly-changing environment
  • Excellent verbal and written communication skills; ability to follow verbal and written instructions
  • Ability to handle stressful situations resulting from a high volume of phone calls, technical problems, frustrated customers, and changes in departmental priorities or procedures
  • Ability to use logic and problem-solving skills to resolve issues, navigate between dual monitors, familiarity with time zones, etc.
  • Ability to perform routine mathematical calculations
  • Exceptional attention to detail, with good organizational and multitasking skills

It’d be great if you also have:

  • 1 year of experience in a customer service-oriented role
  • Experience in a call center environment
  • Bilingual English/Urdu

Job Details

Total Positions:
1 Post
Job Shift:
Second Shift (Afternoon)
Job Type:
Job Location:
Gulshan-e-Iqbal, Karachi, Pakistan
No Preference
Minimum Education:
Career Level:
Experienced Professional
Minimum Experience:
1 Year
Apply Before:
Oct 26, 2019
Posting Date:
Sep 26, 2019
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Xtecsoft Private Limited

Information Technology · 11-50 employees - Karachi

pKW Works, LLC is a custom software development firm that builds advanced solutions for different industries. Combining domain knowledge with offshore cost advantages and resource flexibility, KW Works, LLC develops industry-defining applications, helping clients optimize time-to-market and minimize ...Read More

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