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Posted Feb 19, 2020 12 views
Sales & Customer Service:
- Meet branch business objectives by achieving monthly and annual Sales and Merchandise Category Budgets.
- Responsible for Branch Sales & performance dashboards and reports as required by management.
- Conduct Daily Floor Walks, Team meetings on a daily/ weekly basis on Branch achievements, individual performance, sales & customer service trainings, product knowledge and for dissemination of company information.
- Responding to customer complaints and comments.
- Identify current and future customer requirements by establishing rapport with potential and actual customers.
- Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing.
- Implement sales promotion, and product display plans, analyze success rate of promotions, suggest for future promotions.
- Actively participate in BTL activities to improve traffic to branch and ensure accurate footfall tracking.
- Create in store excitement with innovative & creative merchandising ideas in coordination with Line Manager.
- Observe and know the competition, compare pricing, selection of merchandise, customer service and stay updated with market trends.
- Ensure customer service standards excellence.
Inventory Management:
- Monitor fast and slow moving stocks and initiate action to maximize sales, suggest pricing for clearance of ageing stocks, reduce damage stocks and minimize stock loss.
- Ensure availability of merchandise and services by closely monitoring replenishments, branch orders; inventory turns and overall stock control.
Branch Operations:
- Ensure implementation of and compliance with company SOP's for retail branch operations, sales, pricing, payments and financial policies and procedures to safe guard company resources.
- Control expenditures; minimize stock losses; coordinate to ensure zero Collection Outstanding and initiate corrective timely actions.
- Responsible for branch maintenance and safety of company assets.
- Liaison with area management teams and builds relationships to gain information on other retailers, footfall trends, mall promotion plans.
- Ensure safe keeping of Co. assets so that losses are minimized.
- Implement 'Disaster Recovery Plan' so that in the event of a disaster the safety of People and Assets is ensured.
- Maintain motivated store team, use positive reinforcement to encourage continued improvement
Team Management:
- Attending and chairing meetings.
- Ensure consistent staff performance by coaching, counseling, disciplining; planning, monitoring, and appraising performance results.
- Oversee Cashier's activities (daily cash/ credit reconciliations/ bank deposits/ down payments and sales orders).
- Oversee Store Keeper's activities pertaining to branch Inventory Management/ Stock control/ Pilferage control.
- Responsible for role delivery and development of Assistant branch Managers, Cashiers & Store Keepers.
Skills
Job Details
Industry:
Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Gender:
Male
Minimum Education:
Masters
Degree Title:
(In some cases if the candidate has an exceptional track record then the educational requirement can be flexible)
Career Level:
Experienced Professional
Minimum Experience:
3 Years (At least 3 years’ lubricant retail branch management/sales experience preferably in a FMCG Company of good repute in a capacity of similar responsibility and dimensions. Should have demonstrated track record of achievement and effective management of)
Apply Before:
Mar 20, 2020
Posting Date:
Feb 19, 2020
Hyundai Xteer - Al Masood Group
Services · 11-50 employees - Karachi
p./p
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