• Assigns tasks to team leads, guide them in achieving targets, and report to the shift director.
  • Calls in replacements in the event of an employee call-in or no-show.
  • Time to time visits of Zoom Classrooms.
  • Addresses and resolves customer inquiries and complaints.
  • Promotes specials, sales, and new products or services when relevant.
  • Reports losses, employee behavioral issues, serious customer complaints, and other significant issues to higher level management.
  • Adheres to and enforces company policies and guidelines.
  • Enforces the proper disciplinary measures when subordinate employees fail to adhere to company policy.
  • Assists in interviewing applicants for open positions.
  • Oversees employee training sessions.
  • Works with HR to process new employee paperwork.
  • Motivate staff to meet individual and team goals for sales and customer satisfaction
  • Lead new hire orientation

Job Details

Industry:
Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
Apr 27, 2023
Posting Date:
Mar 26, 2023

Work Environment

Supervisor’s gender:
Male
Percentage of female coworkers:
50-59%

Your Cloud Solutions

Call Center · 101-200 employees - Islamabad, Rawalpindi

Your Cloud Solutions is one of leading company in Pakistan with a mission to provide online education services to its clients all over world

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