Customer Support Representative - CSR

Your Cloud Solutions Verified

Multiple Cities, Pakistan

Posted Oct 18, 2021 137 views

PKR. 25,000 - 30,000/Month

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Job Description

We are looking to hire a Customer Support Representative for evening shift.

  • Candidate must have outstanding English Communication Skills.

It will be 8 hours office based job. Candidate will be responsible for:

  •  Manage incoming phone calls of the international customers
  •  Identify and assess customers’ needs to achieve satisfaction; ensure to generate complaints to relevant department on timely manner
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions
  • Perform data analysis in MS Excel and relevant tools
  • Handle multiple customer interaction platforms

Job Details

Industry:
Total Positions:
1 Post
Job Shift:
Second Shift (Afternoon)
Job Type:
Job Location:
Gender:
Male
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
1 Year
Apply Before:
Nov 19, 2021
Posting Date:
Oct 18, 2021
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Your Cloud Solutions

Call Center · 101-200 employees - Islamabad, Rawalpindi

Your Cloud Solutions is one of leading company in Pakistan with a mission to provide online education services to its clients all over world

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