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Job Description

We are looking to hire Customer Support Representative for our night shift office based position. Candidate will be responsible for:

  •  Manage incoming phone calls of the international customers;
  •  Identify and assess customers’ needs to achieve satisfaction;
  •  Ensure to generate complaints to relevant department on timely manner;
  •  Provide accurate, valid and complete information by using the right methods/tools;
  •  Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution;
  •  Keep records of customer interactions;
  •  Perform data analysis in MS Excel and relevant tools;
  •  Handle multiple customer interaction platforms;

Note: Job timings will be from 12am-8am.

Job Details

Industry:
Total Positions:
1 Post
Job Shift:
Third Shift (Night)
Job Type:
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
1 Year (Customer support, Inbound calls)
Apply Before:
Dec 30, 2021
Posting Date:
Nov 29, 2021
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Your Cloud Solutions

Call Center · 101-200 employees - Islamabad, Rawalpindi

Your Cloud Solutions is one of leading company in Pakistan with a mission to provide online education services to its clients all over world

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