•  Manage incoming phone calls of the international customers
  •  Identify and assess customers’ needs to achieve satisfaction;
  •  Ensure to generate complaints to relevant department on timely manner
  •  Provide accurate, valid and complete information by using the right methods/tools
  •  Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  •  Keep records of customer interactions
  •  Perform data analysis in MS Excel and relevant tools
  •  Handle multiple customer interaction platforms

Job Details

Industry:
Total Positions:
3 Posts
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Gender:
No Preference
Minimum Education:
Intermediate/A-Level
Career Level:
Entry Level
Minimum Experience:
Fresh
Apply Before:
Dec 15, 2022
Posting Date:
Nov 15, 2022

Your Cloud Solutions

Call Center · 101-200 employees - Islamabad, Rawalpindi

Your Cloud Solutions is one of leading company in Pakistan with a mission to provide online education services to its clients all over world

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