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Posted Feb 15, 2021 3 views
- Ensure effective and consistent communication throughout the team,
- Encourage feedback and customer insight in order to enhance the customer experience.
- Responsible for the team monthly targets and ensure target achievement on a regular basis.
- Provide customized, highest quality customer support
- Giving support to Call Centre Executives
- Responsible for needs assessments, performance reviews
- Monitoring random calls to improve quality, minimize errors and track operative performance
- Keep records of all conversations in our Call Centre database in a comprehensible way
- Keep updated with company developments, products, offerings, etc. and ensure that the updates are delivered to the teams
Job Requirements:
- Must have Experience of handling Call Center Floor
- Must have Experience of Call Center Team Lead
- Having Experience of handling a Team
Skills
Job Details
Industry:
Functional Area:
Total Positions:
1 Post
Job Shift:
Third Shift (Night)
Job Location:
Gender:
No Preference
Age:
26 - 45 Years
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
Mar 16, 2021
Posting Date:
Feb 15, 2021
Your Cloud Solutions
Call Center · 101-200 employees - Faisalabad, Gujranwala, Islamabad, Lahore, Multan, Rawalpindi
Your Cloud Solutions is one of leading company in Pakistan with a mission to provide online education services to its clients all over world
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