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Job Description

Cielo WiGle a US-based Smart Thermostat Company, having its support office in Pakistan through its subsidiary YES is looking to expand its team. 

We are looking for a highly talented professional who has the energy and passion to be a part of the World Class team. We offer an excellent salary package and career growth potential.

 

As a Call Center Technical Support Executive, you will be responsible for:

 

  •  Resolve customer complaints via Calls, Emails, Web chat etc.
  •  Resolves problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Taking ownership of customer issues reported and see problems through to resolution.
  • Researching, diagnosing, troubleshooting and identifying solutions to resolve customer queries.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
  • Provide prompt and accurate feedback to customers.
  • Ensure proper closure of all issues.
  • Document knowledge in the form of knowledge base tech notes and articles.
  • Logging and keeping records of customer/employee queries.

 

Skills Required:

  • Result Driven.
  • Fast learner. Seek the key success factor of doing new things in a very short time.
  • Good observer. Have a clear thought about industry and product.
  • Excellent communication and decision-making skills.
  • Strong problem-solving skills.
  • Excellent client-facing skills.
  • Strong phone contact handling skills and active listening.
  • Ability to multi-task, prioritize, and manage time effectively

Job Details

Total Positions:
1 Post
Job Shift:
Third Shift (Night)
Job Type:
Full Time/Permanent
Department:
Business Development
Job Location:
Gender:
Male
Minimum Education:
Bachelors
Degree Title:
Networking
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
Apr 09, 2019
Posting Date:
Mar 10, 2019
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Your Engineering Solutions (YES)

Information Technology · 11-50 employees - Islamabad, Rawalpindi

Your Engineering Solutions (YES) Private Limited is a subsidiary of Cielo WiGle (a US based Smart Home company). Cielo focusses on providing smart controls, energy efficiency and savings to its users. The main products are Smart Air Conditioner Controller, Smart Socket and Smart Light Adapter. Cielo ...Read More

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