Cielo WiGle a US-based Smart Thermostat Company, having its customer support office in Pakistan through its subsidiary YES is looking to expand its customer support team.
We are looking for highly talented professionals who have the energy and passion to be a part of this World Class team. We offer an excellent salary package and career growth potential.
As a Call Center Technical Support Executive, you will be responsible for:
- Resolving customer issues (mostly technical - related to IoT products) via Calls, Emails, Web chat etc.
- Resolving problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Taking ownership of customer issues and doing your best resolve these on priority.
- Build sustainable relationships and trust with customers through open and interactive communication.
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
- Ensure proper closure of all issues.
- 9 hours working shift (US EST Time Zone).
- Shifts will be rotate on weekly basis.
- Competent salaries and bonuse structure (Performance Based Bonuses).
- Networking Experience.
- IOT Experience.
- Troubleshooting skills.
- Must be fluent in English.
- US accent will be preferable.
- Result Driven.
- Excellent communication and decision-making skills.
- Strong problem-solving skills.
- Excellent client-facing skills.
- Strong phone contact handling skills and active listening.
- Ability to multi-task, prioritize, and manage time effectively.