Cielo WiGle a US based Smart Home company, having its support office in Pakistan through its subsidiary YES is looking to expand its team.
We are looking for highly talented professional who has energy and passion to to be a part of World Class team. We offer excellent salary package and career growth potential.
As a Technical Customer Service Rep, you will be responsible for:
- Resolve customer complaints via Calls, Emails, Web chat etc.
- Resolves problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Taking ownership of customer issues reported and seeing problems through to resolution
- Researching, diagnosing, troubleshooting and identifying solutions to resolve customer queries.
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Provide prompt and accurate feedback to customers
- Ensure proper closure of all issues.
- Document knowledge in the form of knowledge base tech notes and articles
- Logging and keeping records of customer/employee queries
- Result driven
- Fast learner. Seek the key success factor of doing new things in very short time
- Good observer. Have a clear thought about industry and product
- Excellent communication and decision-making skills.
- Strong problem-solving skills
- Excellent client-facing skills
- Strong phone contact handling skills and active listening
- Ability to multi-task, prioritize, and manage time effectively
- At least holds a bachelor Degree in the field of Electronics Engineering, from well reputed Institute.