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Job Description

Cielo WiGle a US-based Smart Thermostat Company, having its support office in Pakistan through its subsidiary YES is looking to expand its team. Excellent Salay Plus Commission for converting support calls to sales. You must have experience of providing customer service to US-based customers. 

As a Technical Support Engineer, you will be responsible for:

  •  Resolving customer complaints via Calls, Emails, Web chat, etc.
  •  Resolves problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Taking ownership of customer issues reported and see problems through to resolution.

Skills Required:

  • Result Driven.
  • Fast learner. seek the key success factor of doing new things in a very short time.
  • Good observer. Have a clear thought about industry and product.
  • Excellent communication and decision-making skills.
  • Strong problem-solving skills.
  • Excellent client-facing skills.
  • Strong phone contact handling skills and active listening.
  • Ability to multi-task, prioritize, and manage time effectively.

Job Details

Total Positions:
2 Posts
Job Shift:
Third Shift (Night)
Job Type:
Department:
Business Development
Job Location:
Gender:
Male
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
Oct 25, 2019
Posting Date:
Sep 25, 2019
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Your Engineering Solutions (YES)

Information Technology · 11-50 employees - Islamabad, Rawalpindi

Your Engineering Solutions (YES) Private Limited is a subsidiary of Cielo WiGle (a US based Smart Home company). Cielo focusses on providing smart controls, energy efficiency and savings to its users. The main products are Smart Air Conditioner Controller, Smart Socket and Smart Light Adapter. Cielo ...Read More

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