Cielo WiGle a US-based Smart Thermostat Company, having its support office in Pakistan through its subsidiary YES is looking to expand its team. Excellent Salay Plus Commission for converting support calls to sales. You must have experience of providing customer service to US-based customers. 

As a Technical Support Engineer, you will be responsible for:

  •  Resolving customer complaints via Calls, Emails, Web chat, etc.
  •  Resolves problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Taking ownership of customer issues reported and see problems through to resolution.

Skills Required:

  • Result Driven.
  • Fast learner. seek the key success factor of doing new things in a very short time.
  • Good observer. Have a clear thought about industry and product.
  • Excellent communication and decision-making skills.
  • Strong problem-solving skills.
  • Excellent client-facing skills.
  • Strong phone contact handling skills and active listening.
  • Ability to multi-task, prioritize, and manage time effectively.

Job Details

Total Positions:
2 Posts
Job Shift:
Third Shift (Night)
Job Type:
Department:
Digital Marketing
Job Location:
Gender:
Male
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
Oct 26, 2019
Posting Date:
Sep 25, 2019

Your Engineering Solutions (YES)

Information Technology · 11-50 employees - Islamabad, Rawalpindi

Your Engineering Solutions (YES) Pvt. Ltd. is a subsidiary of Cielo WiGle Inc. Cielo is a Redmond, WA based company that provides Wi-Fi based smart controls for managing any brand ductless systems from anywhere. Cielo is the pioneer US company in this industry segment and leading the market of smart controls for ductless systems. The smart controls launched by Cielo is a complete eco system of device hardware, Amazon AWS IoT cloud, mobile apps for both iOS and android platforms and enterprise web app. Cielo products are compatible with Amazon Alexa, Google Assistant, SmartThings & IFTTT. Cielo’s smart controls are tailor made for both ductless OEMs and retail customers. The brand independence gives Cielo a great edge in the market as the smart controls are compatible with almost all brands available in the market. The OEMs can use Cielo smart controllers for both their ready to market products and already sold installed base. Since the launch Cielo is witnessing great customer traction from both B2B and B2C channels. Cielo products offer control from anywhere, location based controls, remote scheduling features, usage history, live air filter status, action audits and much more. Cielo’s smart controls are fast becoming the standard smart option to manage any brand ductless systems for both OEMs and the retail customers. Cielo is a customer centric company and their products are geared towards greater savings to the customers without compromising their comfort.

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