Posted Mar 08, 2019
Cielo WiGle a US-based Smart Home company, having its support office in Pakistan through its subsidiary YES is looking to expand its team.
We are looking for a highly talented professional who has the energy and passion to be a part of the World Class team. We offer an excellent salary package and career growth potential.
As a Technical Support Engineer, you will be responsible for:
- Resolve customer complaints via Calls, Emails, Web chat etc.
- Resolves problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Taking ownership of customer issues reported and see problems through to resolution.
- Researching, diagnosing, troubleshooting and identifying solutions to resolve customer queries.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
- Provide prompt and accurate feedback to customers.
- Ensure proper closure of all issues.
- Document knowledge in the form of knowledge base tech notes and articles.
- Logging and keeping records of customer/employee queries.
Skills Required:
- Result driven
- Fast learner. Seek the key success factor of doing new things in a very short time
- Good observer. Have a clear thought about industry and product
- Excellent communication and decision-making skills.
- Strong problem-solving skills
- Excellent client-facing skills
- Strong phone contact handling skills and active listening
- Ability to multi-task, prioritize, and manage time effectively
Skills
Job Details
Your Engineering Solutions (YES)
Your Engineering Solutions (YES) Pvt. Ltd. is a subsidiary of Cielo WiGle Inc. Cielo is a Redmond, WA based company that provides Wi-Fi based smart controls for managing any brand ductless systems from anywhere. Cielo is the pioneer US company in this industry segment and leading the market of smart controls for ductless systems. The smart controls launched by Cielo is a complete eco system of device hardware, Amazon AWS IoT cloud, mobile apps for both iOS and android platforms and enterprise web app. Cielo products are compatible with Amazon Alexa, Google Assistant, SmartThings & IFTTT. Cielo’s smart controls are tailor made for both ductless OEMs and retail customers. The brand independence gives Cielo a great edge in the market as the smart controls are compatible with almost all brands available in the market. The OEMs can use Cielo smart controllers for both their ready to market products and already sold installed base. Since the launch Cielo is witnessing great customer traction from both B2B and B2C channels. Cielo products offer control from anywhere, location based controls, remote scheduling features, usage history, live air filter status, action audits and much more. Cielo’s smart controls are fast becoming the standard smart option to manage any brand ductless systems for both OEMs and the retail customers. Cielo is a customer centric company and their products are geared towards greater savings to the customers without compromising their comfort.
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