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Job Description

Customer Service Representative Job Duties:

  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.
  • Maintains customer records and following the templates of Excel sheets
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Maintains financial accounts by processing customer adjustments.
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.

 Customer Service Representative Skills and Qualifications:

Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking.

Job Details

Total Positions:
20 Posts
Job Shift:
Rotating
Job Type:
Full Time/Permanent
Job Location:
Gulrez Housing Society, Rawalpindi, Pakistan
Gender:
No Preference
Minimum Education:
Intermediate/A-Level
Career Level:
Entry Level
Minimum Experience:
Fresh
Apply Before:
Sep 03, 2017
Posting Date:
Aug 04, 2017
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Zambeel Stores

Information Technology · 11-50 employees - Rawalpindi

House 508, Street 12, Gulraiz Phase 2.

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