Customer Support Executive

Zameen Media (Pvt) Limited

Posted Nov 16, 2023 455 views Report Job

Requirements:

Experience: 06 months - 1 Year (Email/Chat Support)

Gender: Both. (Females are encouraged to apply)

Position Level: Entry Level

Should have very good command over spoken and special written English.
Can communicate with Internal/external staff for their day-to-day queries & their quick fix.
Preferably a graduate with a minimum 0.5 year experience.
Experience in Customer services role, preferably from a support/call center-
Strong communication and follow-up skills.
Have a working knowledge of computer software like MS Word and Excel.

Essential Duties And Responsibilities:

Responsible for provisioning the packages upon receiving invoices for new & existing accounts
Responsible for client account up-gradation upon receiving invoices from different channels
Responsible for client account degradation upon expiration of client account
Responsible for handling other degradation requests from different channels (Ops, Customer Service, Listing Team)
Responsible to set up XML feed Integration
Clients grievance handling by escalating all issues related to Bayut.com, reported by clients, A/C manager to manager operations
Live chat support to all related web users
Providing after-sales & support to all account managers

Skills

Customer Satisfaction Management Communication Skills MS Excel

Job Details

Industry:

Information Technology

Functional Area:

Client Services & Customer Support

Total Positions:

1 Post

Job Shift:

First Shift (Day)

Job Type:

Full Time/Permanent

Job Location:

Gulberg 3, Lahore, Pakistan

Gender:

No Preference

Age:

20 - 35 Years

Minimum Education:

Bachelors

Career Level:

Entry Level

Experience:

Less than 1 Year - 1 Year

Apply Before:

Dec 17, 2023

Posting Date:

Nov 16, 2023

Zameen Media (Pvt) Limited

Information Technology · 601-1000 employees - Lahore

Zameen has single-handedly revolutionized real estate buying and selling in Pakistan. Zameen was the First Pakistan Property Portal that presented state of the art services and features for Pakistan real estate agents, buyers and sellers alike. Since 2006, Zameen has been the primary choice for people looking to invest, buy, sell, or rent properties in all major cities of Pakistan.