Posted Apr 08, 2021 6 views
- QA ensures that all agents use the same greetings, scripts, after call procedures, and accountability standards.
- Provides feedbacks by monitoring calls
- Maintains professional and product knowledge.
- Provides structured and timely recommendations; verbal and/or written feedback to concerns teams.
- Performs mock calls with new hires post-training to determine readiness for moving into support.
- Uses Call Center tools to gather data and analyze trends or patterns affecting quality.
- Collaborates with call quality team members to identify and streamline processes and implement process standards that enhance service delivery and customer experience.
- Contributes to team effort by accomplishing related results as needed.
Job Details
Zameen Media (Pvt) Limited
Zameen has single-handedly revolutionized real estate buying and selling in Pakistan. Zameen was the First Pakistan Property Portal that presented state of the art services and features for Pakistan real estate agents, buyers and sellers alike. Since 2006, Zameen has been the primary choice for people looking to invest, buy, sell, or rent properties in all major cities of Pakistan.
What is your Competitive Advantage?
Similar Job Titles
Monitoring and Quality Assurance Officer
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Muzammil Baig
Digital Marketing Manager
IT Services Group
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Aqib Irshad
Head of HR, Training & OD
FINCA
Ali Aziz
CEO
Shopistan
Zohaib Ali
Marketing Manager
Digital Online Devices
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
