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Job Description

  • QA ensures that all agents use the same greetings, scripts, after call procedures, and accountability standards.
  • Provides feedbacks by monitoring calls
  • Maintains professional and product knowledge.
  • Provides structured and timely recommendations; verbal and/or written feedback to concerns teams.
  • Performs mock calls with new hires post-training to determine readiness for moving into support.
  • Uses Call Center tools to gather data and analyze trends or patterns affecting quality.
  • Collaborates with call quality team members to identify and streamline processes and implement process standards that enhance service delivery and customer experience.
  • Contributes to team effort by accomplishing related results as needed.

Job Details

Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Job Location:
No Preference
Minimum Education:
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
May 09, 2021
Posting Date:
Apr 08, 2021
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Zameen Media (Pvt) Limited

Information Technology · 601-1000 employees - Lahore

Zameen has single-handedly revolutionized real estate buying and selling in Pakistan. Zameen was the First Pakistan Property Portal that presented state of the art services and features for Pakistan real estate agents, buyers and sellers alike. Since 2006, Zameen has been the primary choice for peop ...Read More

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