Posted Jun 06, 2026 167 views
Zarvian Group is seeking a dedicated Service Delivery Manager to lead and oversee the delivery of high-quality services that meet client expectations and organizational standards. The ideal candidate possesses a proven ability to manage and support business support functions including Project Coordination, Project Administration, Executive Assistance, Administrative Support, Helpdesk Administration, and Customer Service activities. They demonstrate strong leadership, coaching, and people management skills, and have excellent problem-solving abilities to ensure service excellence and continuous improvement.
This role requires effective management of a team of 5 persons, with a focus on achieving operational goals in a fast-paced environment. The Service Delivery Manager maintains clear communication with stakeholders, manages multiple priorities, and employs a professional, client-focused approach. The position demands fluency in English, strong organizational skills, sound judgment, and the capacity to make confident decisions independently. Occasional travel for business purposes may be required as the company grows.
Responsibilities
- Lead and manage a team of 5 to deliver exceptional service and support across various business functions including project coordination and customer service.
- Oversee service level management to ensure compliance with agreed performance standards and client expectations.
- Coordinate and support project and administrative activities to maintain smooth operational workflows.
- Coach and develop team members to enhance their skills, performance, and effectiveness.
- Build and maintain strong relationships with internal and external stakeholders to ensure alignment and satisfaction.
- Implement problem-solving techniques to resolve service delivery issues promptly and effectively while maintaining professionalism under pressure.
- Manage multiple priorities and deadlines in a fast-paced environment with excellent organizational and time management skills.
- Promote a continuous improvement mindset to enhance service quality, employee performance, and operational efficiency.
- Take ownership of challenges by proactively identifying solutions and driving their implementation to meet business goals.
- Use sound judgment and confidence to make recommendations and decisions that benefit the organization and its clients.
- Maintain a professional, confident, and client-focused approach in all interactions.
- Occasionally travel for business purposes as required to support organizational growth and client needs.
Skills
Zarvian Group
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