This employer is no longer accepting CVs for this job, it has been deactivated by the company\'s administrator.
To provide 1st & 2nd line (helpdesk) technical support to all users, assisting them with hardware and
software problems via phone, email or onsite.
Main Responsibilities:
- To provide technical support; answering support queries via phone, email or using remote tools
- To maintain a high degree of customer service for all support queries and adhere to all service management principle
- To take ownership of user problems and be proactive when dealing with user issues
- To log and categorise all calls on the helpdesk system and maintain full documentation
- Assign and distribute helpdesk tickets to relevant IT members of staff when appropriate
- Update and maintain hardware asset register, ensuring accuracy of records
- Process joiners, movers & leavers in accordance with IT procedure
- Involvement in software and patch deploymentprojects with regards to testing, troubleshooting end-user issues and manual installation when required
- Maintain and update Active Directory users, computers and group accounts in accordance with IT procedure
- Setup and administrate PRTG monitoring tools to help with pro-active support of users and devices
- Monitor and troubleshoot when required the backup and restore of company data
- To arrange for external technical support where problems cannot be resolved in house
Skills required:
- Relevant 1st & 2nd line/Helpdesk support experience ideally in a remote support environment
- Strong knowledge of Microsoft based operating systems with emphasis on Windows desktop technologies (XP / Windows 7/ Windows 10)
- Strong WSUS troubleshooting skills desirable
- Anti-virus software management desirable
- Experience using and troubleshooting Microsoft Office (MS Word, Excel and PowerPoint)
- Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, and delegation)
- Good understanding of PC hardware set-up and configuration
- Excellent telephone manner
- Good English language skills (both written and verbal)
- MCP certification would be beneficial, but is not essential
- Ability to work as part of a small team and work
Skills
Job Details
Industry:
Functional Area:
Total Positions:
1 Post
Job Shift:
Second Shift (Afternoon)
Gender:
No Preference
Minimum Education:
Bachelors
Degree Title:
BSCS/BS IT
Career Level:
Experienced Professional
Minimum Experience:
5 Years (Expertise in IT technical support hardware and software)
Apply Before:
May 03, 2021
Posting Date:
Apr 02, 2021
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