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Job Description

Hi,We are looking for a Bilingual Japanese Customer Support Agent.

We need a customer-focused person who has fun helping customers, i.e. handling inbound customer support inquiries and problems (mainly via email) 

in English and Japanese.

These will usually be answered via Zoho Support Sysmtem (we will help you understand it as this is our ticket management system) with canned responses, following established company workflows, but writing your own texts will also sometimes be necessary.

We are looking for candidates who:

  •  Must be able to Speak and Write Japanese
  •   Manage customer inquiries, advice and suggestions via online support platform tools.
  •  Manage customer on-boarding processes.
  •  Handle customer complaints, any special case, or ad hoc tasks.
  •  Create easy to digest FAQ documentation for customer.
  •  Are able to work with transparency
  •  Want to work with a high degree of integrity

Job Details

Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Gulberg 3, Lahore, Pakistan
Gender:
No Preference
Minimum Education:
Intermediate/A-Level
Career Level:
Experienced Professional
Minimum Experience:
1 Year
Apply Before:
Jul 12, 2020
Posting Date:
Jun 11, 2020
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Zech Technologies

Information Technology · 11-50 employees - Lahore

pWe are based on software House. We are Providing It Services./p

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