Posted Nov 08, 2025 203 views Report Job
We are looking for an experienced Customer Support Representative (CSR) with strong expertise in logistics and order management. The ideal candidate will handle customer queries, coordinate with logistics partners, and ensure smooth order processing and timely deliveries.
Key Responsibilities:
Manage customer inquiries through calls, emails, and chat.
Coordinate with courier and warehouse teams for timely order dispatch and delivery.
Track shipments and resolve delivery-related issues efficiently.
Maintain accurate records of customer interactions and logistics updates.
Provide excellent after-sales service and ensure customer satisfaction.
Requirements:
Proven experience in e-commerce or logistics customer support.
Excellent communication and problem-solving skills.
Proficiency in MS Excel and order tracking systems.
Strong attention to detail and follow-up skills.
Job Details
Zee Sy jewellery
.
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